TidyNest.
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Delivery & Refund Policy

Last updated: 9 September 2026

TidyNest sells digital products (planners, checklists, printables and guides) that are delivered instantly by email as downloads. No physical goods are shipped. Because these products are digital and non-returnable, all sales are generally considered final. However, we want every customer to be happy, so we offer the following fair delivery and refund terms.

1. Delivery of digital products

  • Your download link is emailed to the address you enter at checkout, normally within a few minutes and always within 24 hours of payment being confirmed.
  • Delivery is 100% digital — nothing is posted or couriered, so there are no shipping fees or delivery addresses.
  • Files are standard formats (PDF, DOCX, HTML/ZIP) that open on any computer or phone.
  • If the email has not arrived, please check your spam or promotions folder first, then email us and we will resend it free of charge.
  • Download links stay valid for 30 days; after that we will happily send a fresh link on request.

2. Eligibility for a refund

You may request a full refund within 7 days of your purchase if:

  • You were charged but never received the download link by email (after checking your spam folder).
  • The file is corrupted, damaged, or cannot be opened.
  • The product is significantly different from what was described on the product page.
  • You were charged twice for the same product by mistake.

3. Non-refundable situations

Refunds will generally not be granted for:

  • Change of mind after the file has already been downloaded.
  • Lack of skills or software required to use the template (system requirements are listed on each product page).
  • Requests made more than 7 days after purchase.

4. How to request a refund

Email us at Contact support from the same email address you used at checkout. Please include:

  • Your order reference (e.g. DM-XXXXXX).
  • The product name.
  • A short description of the issue.

5. Processing time

Approved refunds are processed back to the original payment method within 5–10 business days. All refunds are issued in ZAR (South African Rand). Your bank may take additional time to reflect the amount on your statement.

6. Contact

Questions about this policy? Contact us at Contact support.

TidyNest is a personal project operated by Clarice Frances Lohann, Potchefstroom, South Africa.